Quick answers
Short answers to the questions people ask most.
Is my work saved?
Yes. Every result saves itself to your Library — look for ✓ Saved to your Library under it. Pictures and clips you upload aren’t added, but everything you make from them is.
Do I need a subscription?
No. Plans are optional — they add credits every cycle, cheaper per credit on the bigger plans. You can also buy credits outright (the founders offer, Super Max, top-up packs), and those work anytime, plan or no plan. More in How credits work.
Why did Auto charge that amount?
Auto picks a real model when you press the button, and charges that model’s price. That’s why its button says cost varies. The result shows which model ran and what it cost. See Choosing a model.
Why does video cost more than pictures?
Video models cost far more to run, and our prices follow each model’s real cost. Pictures start at 1 credits; video starts at 38 credits a clip. See How video pricing works.
Can I leave while a video renders?
Yes. Videos keep rendering after you leave or close the page, and land in your Library. Come back to the Studio and their cards pick up where they were. You can also start other runs while you wait.
Two switches sit under the run cards. 🔔 Tell me when it’s ready shows a desktop notification and plays a soft chime when a run finishes while you’re in another tab. 📧 Email me when it’s ready sends an email when a video is done — but only if you’ve left the page by then.
Can I cancel a run?
Yes, while it’s still waiting in line. Its card then shows Cancel · refund. Once a run has started it can’t be cancelled; it finishes and lands in your Library.
Can I reuse a result?
Yes. Anything you’ve made can start the next run. Every picture or clip slot in the Studio has a Library button. Under a finished video, ✂️ Send this clip to Clip tools loads it there to upscale, extend or edit. Under a picture, 🎬 Animate this starts a paid video run straight away. See Reusing creations.
Where did my Flow canvas go?
Flows you’ve saved live in your account, not your browser. Open Flow in the sidebar to see them all, from any browser or device. They save as you work.
A card that says Unsaved canvas · this browser only is different. It’s where a recipe lands when you press Open in Flow to tweak. It lives only in that browser, and it clears after a day untouched. Opening another recipe in Flow replaces it. To keep it, open it and press Save to a project….
How do I contact support?
Email support@solorender.com. We typically reply within 1–2 business days. Include the email on your account, what happened, and when. Contact support at the bottom of the sidebar opens the same details.