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Refunds for failed or cancelled runs

If a run fails or you cancel it while it waits, your credits come back on their own.

Credits are taken when a run starts. If the model doesn’t deliver — an error, a safety block, no result at all — the full charge comes back automatically. There’s no form to fill in and no one to ask. Refunds go back to your credit balance, not to your card.

What comes back

⚠A failed run
The whole charge. The error message ends with “your credits are refunded.” In Flow, the box’s dot turns red.
⏳Too busy to start
When the AI service is too busy, a run that can’t start in time is dropped and refunded. Videos and the slower tools get 15 minutes to start; quicker runs get 2½ minutes.
✕Cancelled while waiting
Press Cancel · refund on a run’s card while it still waits in line. Once the model has started, it can’t be cancelled — the result lands in your Library.
✨✨ Direct
The 9 credits added for a Directed video come back if that video fails.
🎞Render film
A film that fails to render is refunded like any other run.
⤢Clarity Upscaler
Its price is an estimate (≈). If the finished picture is smaller than estimated, the difference comes back.

Batches that come back short

Ask for four pictures and get three, and the missing one is refunded — on every picture model. Most refund it straight away; the slower ones (Seedream 4.5, GPT Image 2, Wan 2.7, Grok Imagine 2, Ideogram Character and GPT Image 2 Edit) refund it when their run finishes. If a run returns nothing at all, the whole charge comes back.

Cancel a run that’s waiting

  1. 1
    Find the run’s card at the top of the result panel in the Studio. While it says Waiting in line, it shows Cancel · refund.
  2. 2
    Press it. The card reads “Cancelled — your credits are refunded.”

If the run started a moment before, you’ll see “It just started, so it can’t be cancelled now — it’ll land in your Library.”

Where you’ll see it

Your balance updates when the refund lands — if the number looks off for a moment, refresh. Every refund is listed as Refund in Transaction history on Credits & billing (click your balance in the top bar).

Refunds of a payment

A run refund returns credits, never money. Payments for plans, credits and offers are generally non-refundable, except where the law requires it. If something went wrong with a payment, email support@solorender.com and we’ll try to make it right.

NoteWhen a payment is refunded or disputed, the credits it bought are taken back — see How credits work.

More in Credits & Billing

How credits work
The one currency in solorender — how you get credits, spend them, and get them back.
Buying credits and plans
What’s for sale, how checkout works, and when your credits arrive.
How video pricing works
What sets a clip's price, and where you see it before you pay.
Change, cancel or manage your plan
Cancel, update your card, get invoices, or switch plans — and what happens to your credits.

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